Refund policy

1. Return & Refund Policy

Return & Refund Policy
Last updated: 31 August 2026

At GK Toyland, we carefully select, inspect and pack our products before dispatch. Since our products include stationery, school supplies, gifts, accessories and other items, all purchases are considered final except in the situations specifically covered by this policy.

No Returns or Refunds for Change of Mind

We do not accept returns, exchanges or refunds for:

Change of mind
Incorrect product selected by the customer
Incorrect quantity ordered
Product no longer being required
Personal preference regarding colour, design or appearance
Any other reason unrelated to the product being damaged, defective, incorrect or materially different from what was ordered

Please review your order carefully before completing your purchase.

Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

For damage claims, an unedited, continuous and uncut opening video is mandatory.

The video should:

Start before the package is opened.
Clearly show the sealed package and its condition.
Clearly show the shipping label/order details.
Capture the complete opening process without cuts, edits or pauses.
Clearly show the product and any damage found after opening.

Please retain the original packaging until your claim has been reviewed and resolved.

An opening video is required for us to properly assess damage that may have occurred during packing or transit. Claims without adequate supporting evidence may not be eligible for a refund or replacement, subject to applicable consumer rights.

Products Damaged During Shipping

If an item appears to have been damaged during transit, please contact us within 24 hours of delivery, wherever reasonably possible.

Please provide:

Order number
Uncut opening video
Clear photographs of the damaged product
Clear photographs of the outer packaging
Photograph of the shipping label

Our team will review the information provided.

If the claim is approved, GK Toyland may provide:

A replacement of the affected product, subject to availability; or
A refund for the affected product if replacement is not possible.

Defective, Incorrect or Materially Different Products

If you receive a product that is defective, incorrect, or materially different from the product advertised or ordered, please contact us with your order details and supporting photographs/videos.

We will review the issue and, where applicable, provide an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

Refunds

Once a refund has been approved, it will be processed to the original payment method, wherever possible.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, payment gateway or other payment provider.

Policy & Consumer Rights

This policy is intended to explain GK Toyland's standard return and refund process. Nothing in this policy is intended to restrict any rights or remedies available to customers under applicable law.